Privacy Policy

Last updated: March 2026

Docreach ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based telemedicine service.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (phone number)
• Medical history and symptoms you share during consultations
• Prescriptions and treatment information
• Photos or documents you share (such as lab reports or images of symptoms)

For Doctors

If you register as a healthcare provider, we also collect:

• Professional registration number and credentials
• Clinic name and address
• Bank account details for payment processing

Automatically Collected Information

We may automatically collect certain information when you use our service, including:

• Device information and identifiers
• Usage data and interaction patterns
• Log data and timestamps

2. How We Use Your Information

We use the information we collect to:

• Facilitate consultations between patients and doctors
• Generate clinical summaries using AI to assist doctors
• Process payments for consultations
• Send appointment reminders and follow-up notifications
• Improve our services and develop new features
• Comply with legal obligations

3. AI Processing

We use artificial intelligence to:

• Collect and structure patient symptoms and medical history
• Generate clinical summaries for doctor review
• Flag potentially urgent cases

Important: AI-generated summaries are always reviewed by a licensed doctor before any diagnosis or prescription is provided. The AI assists but does not replace medical judgment.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Healthcare Providers: Doctors you consult with through our platform
• Service Providers: Third parties who help us operate our service (e.g., payment processors, cloud hosting)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments
• Secure data storage within India

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with applicable healthcare regulations in India.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing

8. Children's Privacy

Our service is not intended for children under 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]